01 Introduction & Scope of This Policy
Mlucky88 is committed to protecting the privacy of every user on our platform. This Privacy Policy outlines our practices for managing personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.
This policy applies to all users accessing the mlucky88 platform through our website, Android and iOS mobile apps, and any related services we offer. By using our platform, you agree to the data collection and usage practices described in this document.
We believe transparency is the foundation of trust. That's why we've written this Privacy Policy in plain language — not filled with confusing legal jargon. Our goal is simple: you should know what we collect, why we collect it, and what we do with it.
02 Types of Data We Collect
We only collect information that is genuinely necessary to provide you with a safe, seamless, and quality service. The following are the categories of data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, ID card number, date of birth, nationality | KYC verification & legal compliance |
| Contact Information | Email address, phone number, residential address | Account communication & customer support |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security & fraud detection |
| Usage Data | Game history, betting records, login logs | Service analytics & responsible gaming |
| User Preferences | Language settings, notification preferences, favourite games | Personalizing the user experience |
We never collect sensitive information such as biometric data, medical records, or religious information unless specifically required by law.
How we collect data:
- Directly from you — during registration, the KYC process, interactions with customer support or profile updates.
- Automatically — via cookies, tracking pixels and server logs when you use our platform.
- Trusted third parties — such as payment providers and identity verification agencies that work with us.
03 How We Use Your Data
Every piece of information we collect is used for a clear and legitimate purpose. We do not use your data for purposes you have not consented to, and we never use it to exploit you as a user.
- Identity verification: To verify that every user is a real individual who meets the age and legal eligibility requirements through a strict KYC process.
- Transaction processing: To process deposits, withdrawals, and all financial transactions quickly and securely through your preferred payment method.
- Account security: To detect and prevent unauthorized access, fraud, and any suspicious activity on your account.
- Customer support: To provide relevant and accurate assistance when you contact our team — we need the context to help you more effectively.
- Service communication: To send important notifications related to your account, transactions, security, and policy updates.
- Marketing (with consent): To inform you about promotions, bonuses, and exclusive offers — only if you have agreed to receive marketing communications.
- Responsible gaming: To monitor gameplay patterns and identify signs of problem gambling, offering appropriate assistance when needed.
- Legal compliance: To meet reporting obligations to the relevant authorities as required by Malaysian law.
04 Data Sharing & Disclosure
Mlucky88 does not sell, rent or trade your personal information to any third party for commercial purposes. However, there are limited situations where we may need to share your data with others:
Trusted Service Providers:
We work with carefully selected technical partners to help operate our platform. These include payment processors such as FPX, Touch 'n Go, GrabPay, and Boost; identity verification providers for KYC processes; and cloud service providers for secure data storage. All partners are bound by strict data protection agreements and may only use your data for purposes we specify.
Legal Requirements:
We may need to disclose your personal information to government authorities or regulatory bodies when:
- Required by law, court order, or other valid legal process.
- There is a requirement to investigate, prevent or take action against illegal activity.
- To protect the rights, property or safety of mlucky88, our users or the public.
05 Data Security & Encryption
We invest seriously in security infrastructure to ensure your personal and financial data is always protected at the highest level. Our technical and organizational measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is fully encrypted — the same standard used by leading banks worldwide.
- Data-at-rest encryption: Data stored in our databases is also encrypted, meaning that even in the event of a breach, your data cannot be read without the correct encryption key.
- Two-factor authentication (2FA): An extra layer of security for account access, ensuring only you can log in even if your password is compromised.
- 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and respond to any security threats in real time.
- Regular security audits: Our platform undergoes regular penetration testing and security audits by independent third-party security experts.
- Internal access controls: Only authorized personnel may access user data, and every access is logged and audited.
06 Cookies & Tracking Technologies
Mlucky88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how our platform is used. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as the platform will not function without them.
- Performance Cookies: To gather information on how users interact with our platform, helping us improve overall performance and user experience.
- Functional Cookies: To save your preferences such as language, display settings, and other choices so you do not need to reset them every time you log in.
- Analytics Cookies: To help us understand which pages are most popular, how long users spend on the platform, and general navigation patterns — all data is collected in aggregate and anonymously.
You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of our platform. For more information on managing cookies, refer to your browser's help documentation.
07 Your Rights as a User
Under Malaysia's PDPA and our own policies, you have the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights: